For accommodation cancellation policies, please refer to the individual hotel policies. Any amendments to original hotel bookings must be forwarded via email to the ASM Office. Verbal changes or cancellations cannot be accepted nor will the hotels accept any changes direct. Changes can be made up to 30 days prior to arrival, following this date no refunds will be given unless granted by the hotel.
All cancellations must be made in writing to the ASM Office and the refund will be issued after the ASM. Refunds will not be granted on the failure of visa application. The ASM office will acknowledge receipt of your cancellation by email.
Refund for cancellation of registration will be made and subject to the following deadline and administrative charge:
| Cancellation date | Administrative Charge |
| On or before 27 December 2019 | Full refund less an AUD150 cancellation fee |
| On or before 27 January 2020 | Refunds will be issued, less a cancellation fee of 30% of the registration rate |
| On or before 24 February 2020 | Refunds will be issued, less a cancellation fee of 50% of the registration rate |
| After 24 February 2020 | No refunds applicable |
The refund will be returned via the same payment method as the original receipt of funds.
No refund will be made after 24 February 2020, however, an alternative delegate name may be provided in writing and the booking and funds will be allocated accordingly.
Please note no refund or discount will be made if an inclusive function or event within the registration fee is not taken up or is subsequently canceled.
Where there are extenuating circumstances a refund outside of these terms may be considered by and at the discretion of the Organising Committee.
Participants are strongly advised to secure appropriate travel and health insurance. Delegate registration fees do not provide any such insurance coverage. The Organising Committee and the ASM Office accept no responsibility for any loss in this regard.
All ASM Registration Fees and Additional Ticket rates are quoted in Australian Dollars and are inclusive of Goods and Services Tax (GST).
